Frequently Asked Questions
- Mildly acidic formula that protects the skin barrier.
- Contains 20 caution ingredients free from irritation.
- Refreshing all-in-one deep cleanser with a cooling effect.
Description
- Special gel formula is gentle enough to use daily and is the perfect morning cleanser for a light and fresh start to the day. - Gentle, pH-balanced cleanser mild enough for the whole family.
Target
- For those who want to gently cool down heated skin temperature - For those who want to refresh and cleanse enlarged pores, impurities, and excess sebum - Combination skin (oily T-zone, dry cheeks) - Sensitive skin
Key point
- Refreshing all-in-one deep cleanser - Cooling cleanser with naturally derived menthol to help lower skin temperature - Mildly acidic formula that protects the skin barrier - EWG hazard ingredients FREE - 20 caution ingredients FREE - Free from artificial colorants and fragrances
How to use
Take a small amount, foam it in your hands, gently massage your face avoiding the eyes, and rinse with lukewarm water.
Ingredients
Water(Aqua), Sodium C14-16 Olefin Sulfonate, Sodium Cocoyl Alaninate, Origanum Vulgare Leaf Extract, Disodium Cocoamphodiacetate, Lauryl Glucoside, Gluconolactone, Sodium Chloride, Polyglycerin-3, Methyl Gluceth-20, Methyl Gluceth-10, Glycereth-26, Citric Acid, Potassium Benzoate, Glycerin, Menthol, Camphor, Hexylene Glycol, Ectoin, Sea Water, Butylene Glycol, Disodium Cocoyl Glutamate, Dipropylene Glycol, Coptis Japonica Extract, 1,2-Hexanediol, Lactobacillus Ferment Lysate, Taraxacum Officinale (Dandelion) Leaf Extract, Lactococcus Ferment Lysate, Chamaecyparis Obtusa Leaf Extract, Lactobacillus Ferment Lysate, Ethylhexylglycerin
Optional ingredient researchExplore 4 tracked ingredients in this formulaDistinctive ingredients are shown first. Common supporting ingredients are still recognised and listed separately.
Shipping from South Korea
Luxiface ships directly from South Korea. Freight is charged per order, and most orders are processed within 0–2 business days. Selected Mexico-fulfilled items ship locally.
- United States: ACI Express with customs duty included.
- Australia, Canada, UK and India: Korea Post or FedEx where available.
- Selected Asian destinations and New Zealand: Korea Post; express options where available.
- UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait: Aramex.
- Selected European countries, Switzerland and Norway: Yun Express DDP, about 10 business days. Monaco and Iceland: FedEx DDP.
- Chile, Colombia and Korea-fulfilled Mexico: Yun Express DDP. Mexico-local items use their separate local service.
For DDP destinations, applicable VAT and customs duty are collected at checkout, with nothing additional payable on delivery. For other services, import charges may be payable on delivery unless stated as included.
Selected Korea Post orders may qualify above US$59.99, subject to country and service conditions. DDP freight discounts and any eligible free-shipping codes have separate terms.
After dispatch, you will receive an email with tracking and courier details.
For country-wise rates, shipping offers and customs terms, please read our full Shipping Policy.
Return Policy
At Luxiface, we take product authenticity and customer trust seriously. All products are sourced through trusted supply channels and shipped directly from South Korea.
Due to the nature of skincare, makeup, personal care, wellness, and consumable products, we are unable to accept returns for items once they have been delivered and opened for use.
This is to ensure product safety, hygiene, and quality for every customer.
However, if your order arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible with clear photos of the product, packaging, and shipping label. After reviewing the case, we will arrange a suitable resolution, which may include a replacement or refund where applicable.
We may request additional information or photos to verify the issue before approving a refund or replacement.
For any questions about your order or product eligibility, please contact our support team before use.
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