Frequently Asked Questions
- Contains 16% witch hazel for excellent antibacterial properties.
- Enriched with 5 types of peptides to promote skin regeneration.
- Free from 20 caution ingredients and artificial colorants.
Description
Gentle chemical cleansing—dissolves sebum, refreshes your skin.
Target
- For those who experience facial redness after using sebum softeners - For those who develop acne in areas where products are applied - For those who find regular exfoliation and sebum control bothersome - For those seeking lasting, not just temporary, results
Key point
- Removes only excess sebum with high-frequency extracted AHA - Contains 16% witch hazel for excellent antibacterial and immune-supporting effects - Enriched with 5 types of peptides to promote skin regeneration and collagen synthesis for barrier repair - Free from 20 caution ingredients, artificial colorants, and EWG hazard ingredients
How to use
Soak a pad with softener, place it on oily areas for 8–10 minutes, then gently wipe away dead skin.
Ingredients
Water, Hamamelis Virginiana (Witch Hazel) Extract, Butylene Glycol, Salvia Officinalis (Sage) Leaf Extract, 1,2-Hexanediol, Melissa Officinalis Leaf Extract, Arctium Majus Root Extract, Juniperus Communis Fruit Extract, Viscum Album (Mistletoe) Extract, Saponaria Officinalis Root Extract, Hypericum Perforatum Extract, Niacinamide, Gluconolactone, Carica Papaya (Papaya) Fruit Extract, Malus Domestica Fruit Extract, Prunus Mume Fruit Extract, Vitis Vinifera (Grape) Fruit Extract, Melaleuca Alternifolia (Tea Tree) Leaf Extract, Melaleuca Alternifolia (Tea Tree) Leaf Water, Portulaca Oleracea Extract, Chamomilla Recutita (Matricaria) Flower Extract, Propolis Extract, Salix Alba (Willow) Bark Extract, Origanum Vulgare Leaf Extract, Chamaecyparis Obtusa Leaf Extract, Lactobacillus/Soybean Ferment Extract, Cinnamomum Cassia Bark Extract, Scutellaria Baicalensis Root Extract, Sea Water, Copper Tripeptide-1, Acetyl Hexapeptide-8, Palmitoyl Pentapeptide-4, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Hydrolyzed Glycosaminoglycans, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid, Hydroxypropyltrimonium Hyaluronate, Hyaluronic Acid, Sodium Acetylated Hyaluronate, Sodium Hyaluronate Crosspolymer, Ammonium Acryloyldimethyltaurate/VP Copolymer, Citric Acid, Caprylyl Glycol, C12-14 Pareth-12, Propanediol, Glycerin, Ethylhexylglycerin, Xanthan Gum, Disodium EDTA
Optional ingredient researchExplore 9 tracked ingredients in this formulaDistinctive ingredients are shown first. Common supporting ingredients are still recognised and listed separately.
Shipping from South Korea
Luxiface ships directly from South Korea. Freight is charged per order, and most orders are processed within 0–2 business days. Selected Mexico-fulfilled items ship locally.
- United States: ACI Express with customs duty included.
- Australia, Canada, UK and India: Korea Post or FedEx where available.
- Selected Asian destinations and New Zealand: Korea Post; express options where available.
- UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait: Aramex.
- Selected European countries, Switzerland and Norway: Yun Express DDP, about 10 business days. Monaco and Iceland: FedEx DDP.
- Chile, Colombia and Korea-fulfilled Mexico: Yun Express DDP. Mexico-local items use their separate local service.
For DDP destinations, applicable VAT and customs duty are collected at checkout, with nothing additional payable on delivery. For other services, import charges may be payable on delivery unless stated as included.
Selected Korea Post orders may qualify above US$59.99, subject to country and service conditions. DDP freight discounts and any eligible free-shipping codes have separate terms.
After dispatch, you will receive an email with tracking and courier details.
For country-wise rates, shipping offers and customs terms, please read our full Shipping Policy.
Return Policy
At Luxiface, we take product authenticity and customer trust seriously. All products are sourced through trusted supply channels and shipped directly from South Korea.
Due to the nature of skincare, makeup, personal care, wellness, and consumable products, we are unable to accept returns for items once they have been delivered and opened for use.
This is to ensure product safety, hygiene, and quality for every customer.
However, if your order arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible with clear photos of the product, packaging, and shipping label. After reviewing the case, we will arrange a suitable resolution, which may include a replacement or refund where applicable.
We may request additional information or photos to verify the issue before approving a refund or replacement.
For any questions about your order or product eligibility, please contact our support team before use.
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