Refund policy

Return Policy


All products are 100% authentic or 100% of your money back. We understand the importance of a satisfied customer and therefore trust is our primary goal.

Remorse Return
Should a customer wish to return a product due to remorse, it is possible within 30 days of the delivery date, provided that the product remains unopened. The customer is responsible for the shipping costs associated with returning the product at our fulfilment centre based in South Korea. We will initiate the refund process only after inspecting the product and confirming its receipt in good condition.

Our products are intended for retail customers. If you order more than five units of a single product from our online store, please note that remorse returns will not be accepted for that product.

We do not accept the return of any products if products are opened as all products are directly procured and shipped from South Korea.

If the delivered product is renewed without further notice. (Even if the image of the received product is different from the previous version, it cannot be returned.)

Products can be shipped without individual product boxes. (Very occasionally, a brand may only send us the product without its box if it is short of stock in Korea or if they have plans to discontinue production in the future.)


Please contact us if there are any queries.

On the rare occasion, a product appears to be faulty or broken we will have it assessed once sent back and we will cover the shipping costs and a refund or exchange of the product will be made.

This item is non-returnable if opened due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal period
The withdrawal period expires 30 days from the day on which you, or a third party designated by you, receives the last item of your order. If the withdrawal period would otherwise expire on a weekend or public holiday, it is extended to the next working day.

How to exercise your right of withdrawal
To exercise your right of withdrawal, you must notify us of your decision by submitting a return or cancellation request through your account order page, or by contacting us at support@luxiface.com. Your request must be submitted before the withdrawal period expires.

Effects of withdrawal
Upon receipt of your withdrawal request, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 30 days from the date we receive your request. Refunds will be issued using the same payment method you used for the original transaction.

You are responsible for returning the goods to us without undue delay and no later than 30 days from the date you notify us of your withdrawal. Exceptions
The right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalised
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
- Digital content not supplied on a tangible medium, if performance has begun with your prior express consent