Frequently Asked Questions
- Contient des probiotiques dérivés du thé vert pour soutenir la santé de la peau.
- Sans tensioactifs PEG pour une expérience de nettoyage douce.
- Dispose d'un système d'émulsification unique et compatible avec l'eau pour un retrait facile du maquillage.
Description
Light, relaxing and refreshing. Perfect cleansing is basic
Containing an ingredient similar to a component of skin(caprylic/capric triglyceride), the formula presents an easy & soft massage. The water-friendly emulsification system quickly melts away makeup residue and particulate matter as well as sebum and dead skin, followed by a final, refreshing rinse.
Irritation-free, soothing cleanser with HERA’s microbiome solution
Filled with green tea-derived probiotics ferment lysate and artemisia argyi leaf water, the formula rebalances skin and calms skin irritation, including from face masks.
Free of PEG surfactant
HERA’s meticulous selection of ingredients is free of PEG surfactant. The 10-free formula removes makeup in a delicate and non-irritating manner.
How to use
Use every night before washing the face with water to remove impurities and makeup. 1. Dispense 3-4 pumps on a dry palm. 2. Gently massage the dry face for 30 seconds. 3. Try the Relaxing Deep Massage routine. This will effectively remove dead skin and sebum, giving skin a smoother touch. 4. Add a small amount of lukewarm water to the hands then massage for 20 more seconds until the oil turns milky. 5. Gently rinse off with lukewarm water.
Ingredients
Cetylethylhexanoate, isopropyl palmitate, triethylhexanoin, caprylic/capric triglyceride, polyglyceryl-6 dicaprate, coconut palm oil, polyglyceryl-10 diisostearate, dialysis Isostearyl Maleate, Polyglyceryl-6 Caprylate, Fragrance, Coco-Caprylate/Caprate, Yellow Sea Wormwood Leaf Water, Butylene Glycol, Lactobacillus Ferment Lysate, 1,2-Hexanediol, Ethyl Hexylglycerin, Disodium EDT
Optional ingredient researchExplore 1 tracked ingredient in this formulaDistinctive ingredients are shown first. Common supporting ingredients are still recognised and listed separately.
Shipping from South Korea
Luxiface ships directly from South Korea. Freight is charged per order, and most orders are processed within 0–2 business days. Selected Mexico-fulfilled items ship locally.
- United States: ACI Express with customs duty included.
- Australia, Canada, UK and India: Korea Post or FedEx where available.
- Selected Asian destinations and New Zealand: Korea Post; express options where available.
- UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait: Aramex.
- Selected European countries, Switzerland and Norway: Yun Express DDP, about 10 business days. Monaco and Iceland: FedEx DDP.
- Chile, Colombia and Korea-fulfilled Mexico: Yun Express DDP. Mexico-local items use their separate local service.
For DDP destinations, applicable VAT and customs duty are collected at checkout, with nothing additional payable on delivery. For other services, import charges may be payable on delivery unless stated as included.
Selected Korea Post orders may qualify above US$59.99, subject to country and service conditions. DDP freight discounts and any eligible free-shipping codes have separate terms.
After dispatch, you will receive an email with tracking and courier details.
For country-wise rates, shipping offers and customs terms, please read our full Shipping Policy.
Return Policy
At Luxiface, we take product authenticity and customer trust seriously. All products are sourced through trusted supply channels and shipped directly from South Korea.
Due to the nature of skincare, makeup, personal care, wellness, and consumable products, we are unable to accept returns for items once they have been delivered and opened for use.
This is to ensure product safety, hygiene, and quality for every customer.
However, if your order arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible with clear photos of the product, packaging, and shipping label. After reviewing the case, we will arrange a suitable resolution, which may include a replacement or refund where applicable.
We may request additional information or photos to verify the issue before approving a refund or replacement.
For any questions about your order or product eligibility, please contact our support team before use.
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