Luxiface Ships directly from South Korea 

1. Shipping fee is charged not on per product but on per order.

2. Order processing time: 0-2 business days

3. Estimated delivery time (including order processing time)

FedEx: 3-5 Business Days 

Korea Post-7-10 Business Days

Shipping Rates:

ACI Express:$19.99 United States except for Hawaii, Guam, Saipan 

Save on shipping: 15% off over $50, 30% off over $99 

USPS: Temporarily suspended due to imposition of tariffs

Korea Post: $9.99 Australia, Canada, Germany, France, England (GB), Hong Kong, India, Japan, Philippines, Singapore, Thailand, Vietnam, New Zealand

Save on shipping: 30% off over $50, free shipping over $99 (Postal Shipping)

Korea Post: $12.99 Austria, Belgium, Finland, Ireland, Italy, Netherlands, Poland, Sweden, Switzerland

Save on shipping: 25% off over $50, 50% off over $99 (Postal Shipping)

FedEx : $19.99 (All Countries Except USA and South America) 

FedEx: $23.99 Austria, Denmark, Finland, Ireland, Czech Republic, Luxembourg

FedEx: $29.99 South America

*Free Shipping above $99 order value is available through Korea Post only

Eligible Countries for free shipping : Australia, Canada, Germany, France, England (GB), Hong Kong, India, Japan, Philippines, Singapore, Thailand, Vietnam, New Zealand

Discount Code Usage Policy Including Free Shipping:
We allow the use of only one discount code per order. Customers cannot combine multiple discount codes in a single transaction. For example, if you have both a "Flat 6% Off" code and a "Free Shipping" code, you can choose the one that provides the greater benefit at checkout. 

If you are eligible for free shipping, please remove any existing discount code. The free shipping code will be automatically applied.

The buyer is responsible for the imposition of customs duties and clearance.

In the event that a recipient refuses to accept a shipment due to non-payment of customs duties, the customer shall bear the cost of return freight. Additionally, if the shipment is discarded or abandoned by customs authorities, the customer will be held responsible for the total value of the shipment, including freight charges.

Free Gift Terms & Conditions:
The gift will be added at our end based on the total order value (before taxes and shipping).
Gifts may include travel-size miniatures, and may not be full-size products.
This offer is valid while stocks last and may be withdrawn at any time without notice.
Luxiface reserves the right to substitute the gift with a product of equal or similar value if the original gift is unavailable.

Renewed Products:

Many Korean brands update their formulations and/or packaging, and sometimes we do not get a chance to update our catalog. In such cases, we send the renewed version only.

How are items packaged?

We package our products in individual boxes. Each product is packaged with a plastic layer and in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.

How to track your package?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package after the order is placed on the order status page and an e-mail including the tracking link is emailed once the order is shipped.

What is the estimated delivery time?

We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays), and it usually takes up to 5 days for the package to be delivered depending upon courier partner

For any queries related to shipping contact us at support@luxiface.com

Politique de retour

Tous les produits sont 100% authentiques ou 100% remboursés. Nous comprenons l'importance d'un client satisfait et donc la confiance est notre objectif principal.

Nous n'acceptons le retour d'aucun produit car tous les produits sont directement achetés et expédiés depuis la Corée du Sud.

Veuillez nous contacter si vous avez des questions.

Cet article ne peut pas être retourné en raison de l'hygiène/de la santé et des soins personnels/du bien-être/de la nature consommable du produit.

Cependant, dans le cas peu probable où un article endommagé, défectueux ou différent vous serait livré, nous vous fournirons un remboursement complet ou un remplacement gratuit, selon le cas.

Nous pouvons vous contacter pour déterminer le dommage ou le défaut du produit avant d'émettre un remboursement/remplacement.