Frequently Asked Questions
- Contains Natural ingredients like Citrus Unshiu Peel Extract and Panthenol.
- Features a biodegradable sheet for eco-friendliness.
- Provides strong skin calming ability with a 2X CICA formulation.
Description
1. STRONG SKIN CALMING ABILITY (2X CICA) 2. Biodegradable sheet 3. Natural ingredient.
How to use
1. After cleansing, use a toner to prep the skin. 2. Open the product and apply evenly over the entire face, avoiding the area around the eyes and mouth. 3. After approximately 20 minutes, remove the mask. 4. Gently pat any remaining essence into the skin.
Ingredients
Water, Butylene Glycol, 1,2-Hexanediol, Glycerin, Propanediol, Citrus Unshiu Peel Extract, Panthenol, Allantoin, Glucosyl Hesperidin, Tromethamine, Dipotassium Glycyrrhizate, Polyglyceryl-10 Laurate, Dipropylene Glycol, Hydroxyacetophenone, Sodium Phytate, Polyglyceryl-4 Laurate, Glyceryl Acrylate/Acrylic Acid Copolymer, Carbomer
Optional ingredient researchExplore 3 tracked ingredients in this formulaDistinctive ingredients are shown first. Common supporting ingredients are still recognised and listed separately.
Shipping from South Korea
Luxiface ships directly from South Korea. Freight is charged per order, and most orders are processed within 0–2 business days. Selected Mexico-fulfilled items ship locally.
- United States: ACI Express with customs duty included.
- Australia, Canada, UK and India: Korea Post or FedEx where available.
- Selected Asian destinations and New Zealand: Korea Post; express options where available.
- UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait: Aramex.
- Selected European countries, Switzerland and Norway: Yun Express DDP, about 10 business days. Monaco and Iceland: FedEx DDP.
- Chile, Colombia and Korea-fulfilled Mexico: Yun Express DDP. Mexico-local items use their separate local service.
For DDP destinations, applicable VAT and customs duty are collected at checkout, with nothing additional payable on delivery. For other services, import charges may be payable on delivery unless stated as included.
Selected Korea Post orders may qualify above US$59.99, subject to country and service conditions. DDP freight discounts and any eligible free-shipping codes have separate terms.
After dispatch, you will receive an email with tracking and courier details.
For country-wise rates, shipping offers and customs terms, please read our full Shipping Policy.
Return Policy
At Luxiface, we take product authenticity and customer trust seriously. All products are sourced through trusted supply channels and shipped directly from South Korea.
Due to the nature of skincare, makeup, personal care, wellness, and consumable products, we are unable to accept returns for items once they have been delivered and opened for use.
This is to ensure product safety, hygiene, and quality for every customer.
However, if your order arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible with clear photos of the product, packaging, and shipping label. After reviewing the case, we will arrange a suitable resolution, which may include a replacement or refund where applicable.
We may request additional information or photos to verify the issue before approving a refund or replacement.
For any questions about your order or product eligibility, please contact our support team before use.
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