Refund policy

Return Policy

All products are 100% authentic or 100% of your money back. We understand the importance of a satisfied customer and therefore trust is our primary goal.

Remorse Return

Should a customer wish to return a product due to remorse, it is possible within 30 days of the delivery date, provided that the product remains unopened. The customer is responsible for the shipping costs associated with returning the product at our fulfilment centre based in South Korea. We will initiate the refund process only after inspecting the product and confirming its receipt in good condition.

Our products are intended for retail customers. If you order more than five units of a single product from our online store, please note that remorse returns will not be accepted for that product.

We do not accept the return of any products if products are opened as all products are directly procured and shipped from South Korea.

If the delivered product is renewed without further notice. (Even if the image of the received product is different from the previous version, it cannot be returned.)

Products can be shipped without individual product boxes. (Very occasionally, a brand may only send us the product without its box if it is short of stock in Korea or if they have plans to discontinue production in the future.)

Please contact us if there are any queries.

On the rare occasion, a product appears to be faulty or broken we will have it assessed once sent back and we will cover the shipping costs and a refund or exchange of the product will be made.

This item is non-returnable if opened due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.