Frequently Asked Questions
- Contains low pH formula (4.5–5.5) to match the skin's natural pH.
- Infused with plant-derived PDRN and Ceramides for enhanced hydration and barrier support.
- Forms a rich, creamy micro-foam that cleanses thoroughly without irritating sensitive skin.
- Includes gentle exfoliants like mild PHA and LHA to maintain smooth and fresh skin.
- Features nourishing ingredients like wild mountain ginseng for a healthy, radiant glow.
Description
This low pH balanced cleanser (4.5–5.5) matches the skin's natural pH level to effectively remove excess sebum, impurities, and daily buildup while maintaining the skin's natural moisture balance and supporting the barrier after cleansing. It features a rich, creamy micro-foam that lathers easily to cleanse pores thoroughly while feeling soft and comfortable on sensitive skin. Infused with plant-derived PDRN, Ceramides, and Panthenol, it helps soothe the skin while supporting hydration and barrier care for dry, sensitive, or stressed skin, while mild PHA and LHA provide gentle daily care by removing excess oil to keep the skin feeling smooth, fresh, and hydrated without stripping moisture
How to use
1. Dispense an appropriate amount onto wet hands 2. Lather and gently massage onto the skin, then rinse with lukewarm water
Ingredients
Water, Glycerin, Sodium Cocoyl Isethionate, Sodium Lauroyl Glutamate, Sodium Methyl Cocoyl Taurate, Lauryl Betaine, Potassium Cocoyl Glycinate, Glycol Distearate, Sodium Chloride, Glyceryl Stearate, Hydroxyacetophenone, Polyquaternium-7, Citric Acid, Trihydroxystearin, Disodium Edta, Ethylhexylglycerin, Butylene Glycol, Coptis Japonica Root Extract, 1,2-Hexanediol, Prunus Armeniaca (Apricot) Fruit Extract, Pyrus Communis (Pear) Fruit Extract, Hedera Helix (Ivy) Leaf/Stem Extract, Rubus Suavissimus (Raspberry) Leaf Extract, Maltodextrin, Solanum Melongena (Eggplant) Fruit Extract, Jasminum Officinale (Jasmine) Extract, Salix Alba (Willow) Bark Extract, Gardenia Florida Fruit Extract, Gluconolactone, Niacinamide, Panthenol, Capryloyl Salicylic Acid, Coco-Glucoside, Hydrogenated Lecithin, Cetearyl Alcohol, Stearic Acid, Ceramide NP, Ceramide NS, Panax Ginseng Root Extract, Ceramide AS, Ceramide AP, Sodium Dna, Ceramide Eop Key-Ingredients Contains plant-derived ingredients with stabilized PDRN to help deliver a healthy, radiant glow. Using wild mountain ginseng-derived PDRN, it delivers the nourishing benefits of wild mountain ginseng directly to the skin for healthy vitality and moisture
Optional ingredient researchExplore 10 tracked ingredients in this formulaDistinctive ingredients are shown first. Common supporting ingredients are still recognised and listed separately.
Shipping from South Korea
Luxiface ships directly from South Korea. Freight is charged per order, and most orders are processed within 0–2 business days. Selected Mexico-fulfilled items ship locally.
- United States: ACI Express with customs duty included.
- Australia, Canada, UK and India: Korea Post or FedEx where available.
- Selected Asian destinations and New Zealand: Korea Post; express options where available.
- UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait: Aramex.
- Selected European countries, Switzerland and Norway: Yun Express DDP, about 10 business days. Monaco and Iceland: FedEx DDP.
- Chile, Colombia and Korea-fulfilled Mexico: Yun Express DDP. Mexico-local items use their separate local service.
For DDP destinations, applicable VAT and customs duty are collected at checkout, with nothing additional payable on delivery. For other services, import charges may be payable on delivery unless stated as included.
Selected Korea Post orders may qualify above US$59.99, subject to country and service conditions. DDP freight discounts and any eligible free-shipping codes have separate terms.
After dispatch, you will receive an email with tracking and courier details.
For country-wise rates, shipping offers and customs terms, please read our full Shipping Policy.
Return Policy
At Luxiface, we take product authenticity and customer trust seriously. All products are sourced through trusted supply channels and shipped directly from South Korea.
Due to the nature of skincare, makeup, personal care, wellness, and consumable products, we are unable to accept returns for items once they have been delivered and opened for use.
This is to ensure product safety, hygiene, and quality for every customer.
However, if your order arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible with clear photos of the product, packaging, and shipping label. After reviewing the case, we will arrange a suitable resolution, which may include a replacement or refund where applicable.
We may request additional information or photos to verify the issue before approving a refund or replacement.
For any questions about your order or product eligibility, please contact our support team before use.
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