Return Policy

At Luxiface, we take product authenticity and customer trust seriously. All products are sourced through trusted supply channels and shipped directly from South Korea.

Due to the nature of skincare, makeup, personal care, wellness, and consumable products, we are unable to accept returns for items once they have been delivered and opened for use.

This is to ensure product safety, hygiene, and quality for every customer.

However, if your order arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible with clear photos of the product, packaging, and shipping label. After reviewing the case, we will arrange a suitable resolution, which may include a replacement or refund where applicable.

We may request additional information or photos to verify the issue before approving a refund or replacement.

For any questions about your order or product eligibility, please contact our support team before use.