How to use
Luxiface Ships directly from South Korea
1. Shipping fee is charged not on per product but on per order.
2. Order processing time: 0-2 business days
3. Estimated delivery time (including order processing time)
FedEx: 3-5 Days
Korea Post-7-10 Days
Korea Post :$7.99 United States except for Hawaii, Guam, Saipan
Korea Post: $4.99 Brazil, Canada, China, Germany, Spain, France, England (GB), Hong Kong, Japan, Malaysia, Philippines, Russia, Singapore, Thailand, Taiwan, Vietnam.
FedEx : $19.99 (Except South America)
South America :$29.99
*Free Shipping above $99 order value is available through Korea Post only and wherever Korea Post service is available.
The buyer is responsible for the imposition of customs duties and clearance.
For US, Import Tax and Duty over $800. U.S. Customs and Border Protection (CBP) announced that March 10, it raised the value of a shipment of merchandise imported by one person on one day that generally may be imported free of duties and taxes from $200 to $800
How are items packaged?
We package our products in individual boxes. Each product is packaged with a plastic layer and in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.
How to track your package?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package after the order is placed on the order status page and an e-mail including the tracking link is emailed once the order is shipped.
What is the estimated delivery time?
We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays), and it usually takes up to 5 days for the package to be delivered depending upon courier partner
For any queries related to shipping contact us at firstname.lastname@example.org
All products are 100% authentic or 100% of your money back. We understand the importance of a satisfied customer and therefore trust is our primary goal.
We do not accept the return of any products as all products are directly procured and shipped from South Korea.
Please contact us if there are any queries.
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
KAHI’s products are difficult to produce a large amount at once because it uses precious ingredients only from Jeju Island, a clean area in Korea. Nevertheless, the reason why we do not replace it with easily available raw materials and sticks to the rough fermentation process for 744 hours is because there is a large difference in effect. Even if it takes time, we will make it properly without compromising.
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